Frequently Asked Questions
Everything you need to know about shopping with Runner.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy on all unworn and unused items. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. We also offer expedited 2-day shipping options at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know if a product is in stock?
Product availability is updated in real-time on our website. If an item is out of stock, you can sign up for email notifications to be alerted when it returns.